Terms of Use
1. Acceptance of these Terms
These Terms govern your use of the RAWA platform and its websites, apps and APIs (the "Service"), provided by RAWA Digital Solutions ("RAWA", "we"). By creating an account or using the Service — including during the free trial — you confirm that you have read and agree to these Terms and the Privacy Policy, and that you are authorised to bind the business you represent. If you do not agree, do not use the Service.
2. Definitions
"Subscriber" / "you": the business or person opening the account. "Users": people you authorise to access it (e.g. cashiers, staff). "Subscriber Content": all data you or your Users enter into the Service, including your customers' data. "Activation Code": a single-use code that activates a subscription plan for a fixed period.
3. The Service
The Service is cloud software for managing restaurants, cafés and sweet shops (point of sale, stock, recipes, customers, reports, staff and related tools). We may add, change or discontinue features over time as the product evolves. We make no promise that the Service will meet any particular requirement of yours; it is your responsibility to assess this during the free trial.
4. Free Trial
Every new account is offered a free trial before any payment. Its purpose is for you to evaluate the Service yourself and decide whether it suits your business. The trial is provided "as is" and without warranties of any kind, and we may restrict, change or end trial features or the trial period at any time and without notice. By continuing to use the Service during the trial you acknowledge that you have been given a full opportunity to test it before purchasing. When the trial ends without a paid plan being activated, your access may be limited or suspended, and Subscriber Content is retained in accordance with the Privacy Policy.
5. Activation Codes and Subscriptions
A paid subscription is activated with a valid Activation Code. A Code is single-use, tied to a specific plan and duration, and not tied to any particular account. When the period ends, access to paid features is limited unless a new Code is activated. Subscriptions do not renew automatically unless expressly stated at the time of purchase. Codes distributed by an authorised reseller are also subject to these Terms.
6. Fees and No Refunds
All amounts paid for Activation Codes or subscriptions are final and non-refundable, in whole or in part, including for unused periods, early termination, downgrades, dissatisfaction or non-use. This is because you were given a full free trial to evaluate the Service before any payment. We do not provide pro-rata refunds or credit for remaining time. This does not affect any non-waivable right to a refund granted by mandatory applicable law, in which case any refund is limited to the minimum that law requires.
7. Your Account and Responsibilities
You agree to provide accurate information and keep it current, to keep login credentials confidential, and that you are responsible for all activity under your account and by your Users. You will use the Service lawfully and in compliance with all laws that apply to you, including tax and e-invoicing rules. You alone are responsible for verifying the accuracy of any financial, tax or accounting output before relying on it. We strongly recommend exporting a copy of your data regularly.
8. Your Data and Your Customers' Data
Subscriber Content remains yours. You grant us a limited licence to host and process it as needed to operate, support and protect the Service. For any personal data of your own customers that you enter into the Service, you are the "controller" and we are the "processor"; you are responsible for having a lawful basis to collect and process it and for informing your customers. Such data is handled in accordance with the Privacy Policy.
9. Acceptable Use
You must not: break the law or infringe others' rights; attempt to hack, disrupt or overload the Service, exceed usage limits or defeat tenant isolation; reverse engineer, copy or resell it without written permission; upload malicious code; or use the Service to send spam or unlawful content. We may immediately stop any use that breaches this.
10. Intellectual Property
The Service and all software, designs and marks in it (including the RAWA name and logo) are owned by RAWA or its licensors. These Terms grant you only a limited, non-exclusive, non-transferable, revocable licence to use the Service while your subscription is active. Any feedback or suggestions you provide may be used by us without obligation to you.
11. Availability, Changes and Beta Features
We use reasonable efforts to make the Service available, but do not guarantee uninterrupted or error-free operation, and may carry out scheduled or emergency maintenance. We may release beta features provided as is, which may change or be withdrawn. We do not guarantee retention of your data unless you keep your own backups.
12. Disclaimer of Warranties
The Service and the trial are provided "as is" and "as available", without any express or implied warranty, including warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy of results and reports. No oral or written statement by RAWA creates any warranty not expressly stated here.
13. Limitation of Liability
To the fullest extent permitted by law: RAWA is not liable for indirect, consequential, incidental, special or punitive damages, or for lost profit, revenue, opportunity, goodwill or lost data. RAWA's total aggregate liability for all claims will not exceed the amounts you actually paid for the Service in the twelve months before the event giving rise to the claim, or fifty Jordanian Dinars for trial users, whichever is lower. Nothing excludes liability that cannot lawfully be excluded (such as fraud, or death or personal injury caused by our negligence).
14. Indemnification
You will indemnify, defend and hold RAWA harmless from any claim, loss or expense (including reasonable legal fees) arising from your breach of these Terms, from Subscriber Content, from your or your Users' use of the Service, or from a claim by one of your customers relating to their data.
15. Suspension and Termination
We may suspend or terminate the Service immediately for breach of these Terms, non-payment, unlawful use, or anything that threatens the security of the Service or its users. You may stop using the Service at any time. On termination your right of access ends, and Subscriber Content is deleted after a grace period per the Privacy Policy unless the law requires retention. Amounts paid are non-refundable (section 6).
16. Changes to these Terms
We may update these Terms from time to time. We will post the updated version on this page with its effective date and notify material changes by a reasonable means. Your continued use of the Service after the update takes effect constitutes acceptance.
17. Governing Law and Jurisdiction
These Terms are governed by the laws of the Hashemite Kingdom of Jordan, without regard to conflict-of-laws rules, and the courts of Amman have exclusive jurisdiction over any dispute arising from them, without prejudice to RAWA's right to seek interim relief before any competent court.
18. General
These Terms and the Privacy Policy are the entire agreement between us about the Service. If any provision is invalid, the rest remain in force. Delay in exercising a right is not a waiver. You may not assign this agreement without our written consent; we may assign it as part of a merger or sale of business. RAWA is not liable for delay or failure caused by force majeure. Notices are sent to your registered email. The Arabic version of these Terms is the legally binding version; any translation into another language is provided for convenience only, and the Arabic version prevails in the event of any conflict.
19. Contact
For any question about these Terms: legal@rawaerp.com